How Do I Contact Customer Support?
Learn how to contact National Clearance Australia's support team via email, phone, online form, or their knowledge base. Get assistance with applications, identity verification, certificates, or account issues. Priority processing is available for urgent cases.
The National Clearance Australia support team is available to assist with any questions about your application, identity verification, certificate, or account.
- Email: info@nationalclearanceaustralia.com.au — we aim to respond within 1 business day.
- Phone: 1300 020 615
- Online form: Submit a query via the Contact Us page on our website.
- Knowledge Base: Browse our help articles for instant answers.
To help us assist you as quickly as possible, please include:
- Your full name as listed on your application
- Your application reference number (found in your dashboard)
- A clear description of your query or issue
We aim to respond to all enquiries within 1 business day. Urgent matters relating to compliance or employer deadlines will be prioritised — please indicate this in your message.
Need your result faster? Add Priority Processing to your application for just $20. Up to 70% of priority checks are completed the same day. If we are unable to process your check the same day, the $20 Priority Processing fee will be fully refunded.