What Should I Do If I Suspect Fraud on My Account?
Learn how to respond to suspected fraud on your account, including changing your password, reviewing activity, and reporting to authorities.
Act quickly. Change your password, review your application history, and email info@ncaust.com.au straight away. If your information was misused, also report it to the OAIC and contact your bank.
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Immediate steps to take
- Change your password immediately — log in and update it via My Account > Security Settings. Use a strong, unique password.
- Review your application history — check your dashboard for any applications you did not submit.
- Contact NCA support — email info@ncaust.com.au with your full name, email, and a description of the suspicious activity.
- Report to the OAIC — if your personal information has been misused, lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
- Contact your bank — if you suspect fraudulent payment activity, contact your bank or card provider without delay.